Government needs to communicate with us about various things such as tax, benefits and services. We are sent letters in brown envelopes, but these are not always understandable and sometimes worsen our mental health.

This ‘Brown Envelope Code’ was developed by a group of Commissioners from the Poverty Truth Network to set a standard for communication around bills, debts, benefits and services. We appreciate that even when everyone is trying their best, communication will not be perfect, but we hope this code will improve interactions, including for people facing the struggle against poverty.